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Refunds and Returns Policy

Pope Gems & Jewelry reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.

You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to ‘prove otherwise’ shall be exclusively on you. In case you received an open or unsealed package from Pope Gems & Jewelry  shipping partners, please do not accept the shipment and intimate Pope Gems & Jewelry  to investigate the issue. Pope Gems & Jewelry  will replace the product without additional charges.

In case there are any quality concerns, please email us from your registered e-mail address at by mentioning your subject line as Purchase Order No Quality Concerns. E.g. X123_Quality Concerns.

Pope Gems & Jewelry takes quality as one of their top values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on concerns received by you.

Return & Refund Policy

Goods to be returned within 15 days from receipt of the parcel without any damages. Jewellery made by order as well as Customer Gemstone Orders – No Refund or replacement. Gemstones- Replacement or Refund after deducting VAT-CST-LBT, Postage and 10% handling charges.


Pope Gems & Jewelry may amend this Policy at any time by posting a revised version on the website. The revised version will be effective at the time Pope Gems & Jewelry posts it on the website. You are advised to regularly check for any amendments or updates to the Policy.